local law agencies struggled with the loss of the 911 system. a ripple effect throughout the bay area. cgb enterprises in san carlos runs i.t. services for small businesses and says its clients in gilroy were basically stranded. >> it basically meant they couldn't operate for an entire business day. which is detrimental to them, it's detrimental to us. >> reporter: today, offering a $250,000 reward to capture and convict whoever is responsible. the sheriff says investigators are still looking at pg and e surveillance video. in santa clara county, robert honda, ktvu, channel 2 news. >>> recently, uncovered documents show the problem with the bolts on the new eastern span of the bay bridge could have been prevented years ago. documents released by the california department of transportation show that caltran's engineers ordered tests in 2008 that could have revealed the problems. but the tests were never done, because the contractor reportedly said they weren't needed. officials say repairing the bolts is going to take time and will also be very e